BELOW TERMS & CONDITONS APPLY FOR ROOM & PACKAGE BOOKINGS AND EXCLUDE RETREATS.
CHECK-IN AND CHECK-OUT
- Check-In Time 14:00 and Check-Out Time 12:00.
- Upon Check-In guests should give passport copy to the staff.
- Refundable Cash or Credit Card guarantee for security deposit is mandatory at check-in.
- Bookings more than 30 days in advance – 50% deposit to be paid 7 days after invoice received. Balance payable 30 days prior to check in.
- Bookings less than 30 days in advance – Full payment to be paid immediately upon confirmation invoice received.
- Payment transfer charges to be paid by guest.
EXTRA BED AND CHILD POLICY
- Existing bedding in all room categories is Queen Bed.
- Room booked is for total number of guests as per booking confirmation. Any additional persons will incur additional charges below;
- Only one extra bed permitted in Cottage & Deluxe Cottage as per extra charge below.
- Child under 6 years old permitted sharing existing bed with parents.
- Extra bed IDR 200,000 per night per bed per night
- Baby cot charges on application.
- Cancellation must be received in writing
- Natural Disaster policy – see below
- Any other reason – bookings cancelled more than 30 days prior to arrival. 100% of monies paid will be held in credit for up to 12 months Credits are transferable to friends & family.
- Bookings cancelled within 30 days of check in are non refundable or transferable.
- Any bank fees for refunds will be charged to the guest.
- Travel Insurance is highly recommended to recover any lost monies due to cancellation.
- Amendment should be received in writing and subject to availability
- Amendment more than 21 days prior to arrival is free of charge
- Amendment within 21 days prior to check in will occur a 25% cancellation fee for unused rooms.
- Amendment between 21 days and check in date nil refund for cancelled nights. Additional nights are subject to any price increases that have occurred since time of booking.
- Natural disaster policy see below.
ROOMS AND FACILITIES
- All rooms are Non Smoking and smoking only permitted at pool area in front of property or on Deluxe Cottage balcony. .
- No pets allowed
- On Request Facilities; Hairdryer, Iron & Ironing Board, Yoga Mats, Bicycles, Shampoo and Conditioner for Cottage Rooms.
- On Request Service with Additional Charges; Laundry Service, Baby Sitting, In Room Massage, Car with Driver and Airport Transfers.
- Damage or Losses; any damage or losses happens at the cottage during the rental period will be guest’s responsibility.
- Waiver of Liability; the owner, management or staff is not responsible for any physical injury, sickness, death, loss, damage, inconvenience of guest during stay within the property.
- Travel Insurance is mandatory to visit Indonesia.
- The Hotel will not be held responsible for failure to execute obligations specified herein directly or indirectly occasioned by or through or in consequences of war, demolitions/ vandalism, sabotage, riots, blockades, terrorism, civil commotion, earth quake, storm, flood, deluge, change to prevailing regulation or any other conditions beyond the control of the Hotel.
- The law of lndonesia applies to these booking terms and conditions.