Booking Terms and Conditions


  • Check-In Time 14:00 and Check-Out Time 12:00.
  • Upon Check-In guests should give passport copy to the staff.
  • Refundable Cash or Credit Card guarantee for security deposit is mandatory at check-in.


  • 50% deposit payment has to be received 7 days from after the invoice received.
  • 50% deposit payment has to be received to confirm the booking that starts more than 30 days prior to arrival.
  • Final Payment should be received 30 days prior to arrival.
  • Full payment should be received 30 days prior to arrival for booking that starts 30 days or less prior to arrival.


  • Existing bedding in all room categories is Queen Bed.
  • Only one extra bed permitted in Cottage & Deluxe Cottage as per extra charge below.
  • Child under 6 years old permitted sharing existing bed with parents.
  • Breakfast rate for child under 6 years old is at IDR 30,000 (USD 2.00) per child
  • Extra bed for adult at IDR 300,000 (USD 24.00) nett per night per bed, including breakfast.
  • Extra bed for child under 6-12 years old at IDR 150,000 (USD 12.00) net per night per bed, including breakfast.
  • Baby cot charges at IDR 100,000 (USD 8.00) nett per night per cot.


  • Cancellation must be received in writing
  • 50% of the total payment will be forfeited if booking cancelled more than 30 days prior to arrival
  • 100% of the total payment will be forfeited if booking cancelled less than 30 days or no show .


  • Amendment should be received in writing and subject to availability
  • Amendment more than 30 days prior to arrival is free of charge
  • Amendment within 30 days prior to arrival is subject to a surcharge of 25%
  • Amendment within 7 days prior to arrival, please refer to our cancellation policy of no show below.


  • All rooms are Non Smoking and smoking only permitted on the balcony.
  • No pets allowed
  • On Request Facilities; Hairdryer, Iron & Ironing Board.
  • On Request Service with Additional Charges; Massage, Bicycles, Baby Sitting, Car with Driver and Airport Transfers.


  • Damage or Losses; any damage or losses happens at the cottage during the rental period will be guest’s responsibility.
  • Waiver of Liability; the owner, management or staff is not responsible for any physical injury, sickness, death, loss, damage, inconvenience of guest during stay within the property. Guests should have adequate travel insurance

Natural Disaster Policy

  1. In-house Guests
    Guests staying in the hotel when Bali’s Airport is declared “closed” is recommended to continue their stay and utilize their full stay package.
  2. Early Departure
    Guests who decide to shorten their stay knowing that Bali’s Airport will be “closed”, the room charge will be based on the actual package utilized and no cancellation applies.
  3. Departing Guests
    Guest departing on the day when the airport is announced “closed” and would like to return to the hotel, will be offered one night complimentary stay if rooms available.
  4. Extension of Stay
    Guests who would like to extend their stay should either contact their travel agent or tour operator for the extension of stay, or request direct to the hotel for best available rate of the hotels.
  5. Late Arrival or No Show Guests
    Guests who are unable to arrive as scheduled will not be charged any cancellation fee or they may postpone or revise their period of stay as agreed with the respective hotel.
  6. Booking Amendments 
    Any amendment of bookings are to be referred to the travel agencies or source of booking accordingly based on the appropriate procedures.