Booking Terms and Conditions

CHECK-IN AND CHECK-OUT

  • Check-In Time 14:00 and Check-Out Time 12:00.
  • Upon Check-In guests should give passport copy to the staff.
  • Refundable Cash or Credit Card guarantee for security deposit is mandatory at check-in.

PAYMENT POLICY

  • Bookings more than 30 days in advance – 50% deposit to be paid 7 days after invoice received. Balance payable 30 days prior to check in.
  •  Bookings less than 30 days in advance – Full payment to be paid immediately upon confirmation invoice received.

EXTRA BED AND CHILD POLICY

  • Existing bedding in all room categories is Queen Bed.
  • Room booked is for total number of guests as per booking confirmation. Any additional persons will incur additional charges below;
  • Only one extra bed permitted in Cottage & Deluxe Cottage as per extra charge below.
  • Child under 6 years old permitted sharing existing bed with parents.
  • Breakfast rate for child under 6 years old is at IDR 30,000 (USD 2.00) per child
  • Extra bed for adult at IDR 300,000 (USD 24.00) nett per night per bed, including breakfast.
  • Extra bed for child under 6-12 years old at IDR 150,000 (USD 12.00) net per night per bed, including breakfast.
  • Baby cot charges at IDR 100,000 (USD 8.00) nett per night per cot.

CANCELLATION POLICY

  • Cancellation must be received in writing
  • 100% of invoice amount will be refunded or held in credit for up to 6 months if booking cancelled more than 30 days prior to arrival
  • 25% of invoice amount will be refunded or held in credit up to 6 months  if booking cancelled between 30 & 8 days prior to arrival.
  •  100% of invoice amount will be forfeited if booking cancelled between 7 days and check in date.
  •  In case of natural disaster please refer to Natural Disaster policy below.

AMENDMENT POLICY

  • Amendment should be received in writing and subject to availability
  • Amendment more than 30 days prior to arrival is free of charge
  • Amendment within  30 days to 8 days prior to check in will occur a 25% cancellation fee for unused rooms.
  • Amendment betwen 7 days and check in date nil refund for cancelled nights. will be treated as  prior to arrival, Additional nights are subject to any price increases that have occurred since time of booking.
  •  In case of natural disaster please refer to Natural Disaster policy below.

ROOMS AND FACILITIES

  • All rooms are Non Smoking and smoking only permitted on the balcony.
  • No pets allowed
  • On Request Facilities; Hairdryer, Iron & Ironing Board, Yoga Mats, Bicycles, Shampoo and Conditioner for Cottage Rooms.
  • On Request Service with Additional Charges;  Baby Sitting, Car with Driver and Airport Transfers.

LIABILITY

  • Damage or Losses; any damage or losses happens at the cottage during the rental period will be guest’s responsibility.
  • Waiver of Liability; the owner, management or staff is not responsible for any physical injury, sickness, death, loss, damage, inconvenience of guest during stay within the property. Guests should have adequate travel insurance

Natural Disaster Policy

  1. In-house Guests
    Guests staying in the hotel when Bali’s Airport is declared “closed” is recommended to continue their stay and utilize their full stay package.
  2. Early Departure
    Guests who decide to shorten their stay knowing that Bali’s Airport will be “closed”, the room charge will be based on the actual package utilized and no cancellation applies.
  3. Departing Guests
    Guest departing on the day when the airport is announced “closed” and would like to return to the hotel, will be offered one night complimentary stay if rooms available.
  4. Extension of Stay
    Guests who would like to extend their stay should either contact their travel agent or tour operator for the extension of stay, or request direct to the hotel for best available rate of the hotels.
  5. Late Arrival or No Show Guests
    Guests who are unable to arrive as scheduled will not be charged any cancellation fee or they may postpone or revise their period of stay as agreed with the respective hotel.
  6. Booking Amendments 
    Any amendment of bookings are to be referred to the travel agencies or source of booking accordingly based on the appropriate procedures.